Customer Experience Specialist in Healthcare
Gemini Group • baie comeau, Canada
Role Description
Explore an early-career role as a Customer Experience Specialist in the Home & Community Care sector. This position focuses on customer success, implementation, and project delivery while collaborating with senior teams.
In this customer-facing role, you will leverage 3-5 years of experience in healthcare to support customer initiatives, assist with GoldCare implementations, and drive user adoption. You will work closely with senior Customer Experience Managers to ensure effective project management and build lasting client relationships.
Key Responsibilities:
• Support end-to-end customer experience for care provider organizations
• Assist in GoldCare system rollouts and implementations
• Provide training on GoldCare configurations and workflows
• Capture stakeholder feedback for actionable product insights
• Collaborate with Customer Support to resolve issues
Requirements:
• 3-5 years in a customer-facing role within healthcare
• Strong familiarity with ...
In this customer-facing role, you will leverage 3-5 years of experience in healthcare to support customer initiatives, assist with GoldCare implementations, and drive user adoption. You will work closely with senior Customer Experience Managers to ensure effective project management and build lasting client relationships.
Key Responsibilities:
• Support end-to-end customer experience for care provider organizations
• Assist in GoldCare system rollouts and implementations
• Provide training on GoldCare configurations and workflows
• Capture stakeholder feedback for actionable product insights
• Collaborate with Customer Support to resolve issues
Requirements:
• 3-5 years in a customer-facing role within healthcare
• Strong familiarity with ...