Customer Insights Analyst
Marriott Vacations Worldwide • Playa Herradura, Costa Rica
Role Description
Descripción del empleo
Job DescriptionJob Summary
The Customer Insights Analyst will be responsible for deploying the frameworks, insights, and measurements necessary to enhance the experience of our owners and guests (Voice of the Customer strategy). This role will work with outside technology vendors and suppliers to build out an infrastructure across the customer journey that allows for actionable, customer focused insights
They will facilitate meetings with leaders from across the organization to help them identify improvement opportunities within their own areas of influence. This position will work with legal, IT security, procurement, and other functions to usher in the right suite of Customer Experience technology to support the organization
Location: Fully remote; occasional business travel to MVW offices (e.g. US, Mexico, Costa Rica, others)
Expected Contributions
Responsible for m...