Customer onboarding & engagement specialist (tech tools) - guadalajara mx

Mez Tal is partnering with a fast-growing U. S.-based company in the Senior Living Technology space, focused on improving the lives of older adults through innovative and immersive digital experiences. We are seeking a Customer Onboarding & Engagement Specialistwho will play a key role in ensuring that new partners successfully adopt and engage with the platform. This position sits at the intersection oftraining, relationship building, and customer engagement. The ideal candidate is astrong communicator, highly empathetic, and passionate about helping others, with the ability to guide customers through new technology in a clear, supportive, and engaging way. Key Responsibilities Customer Onboarding & Training Lead virtual onboarding sessions, guiding new partners through platform setup and usage. Deliver engaging, easy-to-follow training tailored to different learning styles and comfort levels. Ensure customers feel confident and supported when adopting new technology. Develop and cont...