Customer Operations Manager at Indigo
Indigo • calgary, Canada
Role Description
Drive exceptional customer experiences as Indigo's Customer Operations Manager. Lead a team to enhance sales results and ensure a frictionless shopping environment.
In this pivotal role at Indigo, you will manage a customer-focused team that excels in service and product knowledge. Collaborate to meet sales goals, analyze performance metrics, and implement effective action plans. Your leadership will enhance both customer satisfaction and team engagement across omni-sales initiatives.
Key Responsibilities:
• Manage team performance to ensure stellar customer service
• Analyze sales data to identify and address performance gaps
• Advocate for customers in all decision-making processes
• Champion technology that enhances the shopping experience
• Lead execution of national and local store events
Requirements:
• 2-3 years of management experience in retail
• College degree preferred or equivalent experience
In this pivotal role at Indigo, you will manage a customer-focused team that excels in service and product knowledge. Collaborate to meet sales goals, analyze performance metrics, and implement effective action plans. Your leadership will enhance both customer satisfaction and team engagement across omni-sales initiatives.
Key Responsibilities:
• Manage team performance to ensure stellar customer service
• Analyze sales data to identify and address performance gaps
• Advocate for customers in all decision-making processes
• Champion technology that enhances the shopping experience
• Lead execution of national and local store events
Requirements:
• 2-3 years of management experience in retail
• College degree preferred or equivalent experience