Customer Outage Lead

Selected candidate must attend Monterrey office 3 days a week. Submit resume in English to be considered.

The CustomerOutage Communications Lead’s (COCL) primary responsibilities include overseeing the Integrated Outage Communications (IOC) process, supporting cross‑organizational collaboration, and regularly communicating with customers, the board, and field colleagues regarding incident impact, resolution progress, and customer impact. You will work closely with major incident management and cloud operations to ensure quality, transparent, and timely communications.

The CustomerOutage Communications team operates globally on a follow‑the‑sun shift model. We manage the Integrated Outage Communications process and customer communications for major incidents.

The following tasks will be part of your daily responsibilities:

• Provide the best possible customer and executive support during major incidents, collaborati...