Customer Relations Expert at BRP
BRP • sherbrooke, Canada
Role Description
Join BRP as a Customer Relations Expert, resolving customer issues across the Americas, EMEA, and Asia Pacific. Use your expertise to enhance customer satisfaction through creative problem-solving.
Located in Sherbrooke, Quebec, this role emphasizes strong communication and negotiation skills to engage with the dealer network and manage customer relations effectively. You'll identify patterns of dissatisfaction and advocate for improvements in operational processes, ensuring a balance between customer expectations and business objectives.
Key Responsibilities:
• Negotiate and propose solutions for complex customer problems
• Elevate customer dissatisfaction to improve processes
• Build collaborative relationships across different departments
• Apply customer experience best practices throughout interactions
• Support resolution optimization through effective resource mobilization
Requirements:
• Background in customer service or client relations
• Excellen...
Located in Sherbrooke, Quebec, this role emphasizes strong communication and negotiation skills to engage with the dealer network and manage customer relations effectively. You'll identify patterns of dissatisfaction and advocate for improvements in operational processes, ensuring a balance between customer expectations and business objectives.
Key Responsibilities:
• Negotiate and propose solutions for complex customer problems
• Elevate customer dissatisfaction to improve processes
• Build collaborative relationships across different departments
• Apply customer experience best practices throughout interactions
• Support resolution optimization through effective resource mobilization
Requirements:
• Background in customer service or client relations
• Excellen...