Customer Relations Specialist

Pandora • Bogotá, Colombia

Location Bogotá, Bogota
Job Type Full-time
Posted June 03, 2026

Role Description

Do you want to be part of the world's leading jewelry company while putting your experience in Customer Relations into practice? If so, we have an exciting opportunity for you!


You will be part of the Pandora Colombia team in an international organization of people with a 'yes we can' spirit, passionate and results-oriented. We are looking for a creative and results-driven Customer Relations Specialist to join our team in Bogotá, Colombia, to manage the different platforms and resolve customer complaints/issues and assist them with their needs and inquiries. 

Your role as Customer Relations Specialist:

  • Online Complaints Book:

  • Respond and ensure the process of official responses complies with legal deadlines.

  • Forward complaints from physical stores to customer service.

  • Coordination of other daily activities.

  • Take on all unprocessed returns due to a disagreement with the return policy ...

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