Customer Resolution Lead Representative

Work Location

• This position may be based anywhere in the United States and includes travel as part of the responsibilities.
• This position requires on-site presence in M2, Guadalupe, Nuevo León, Mexico, following a hybrid work model.
• This position requires on-site presence in M2, Guadalupe, Nuevo León, Mexico, must report to the office every business day.

Job Summary

Responsible for supporting all channel customers by providing exemplary proactive order management support. Responsibilities may be, but not limited to: order entry, simple to difficult order and project management, intake of all customer inquiries and resolution ownership of any task, regardless of domain. Candidate should continually seek opportunities to broaden customer relationships by ensuring customer requirements and expectations are exceeded. Candidate should expect to become an expert capable of training and teaching others. Expect to be responsib...