Customer Sales and Service Representative
United Farmers of Alberta Co-operative Limited • , ab, canada, Canada
Role Description
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Customer Sales and Service Representative
Location: Lac La Biche, AB, CA, T0A 2C0
Reporting to the Agency Manager, the Customer Sale and Service Representative 2 (CSSR 2) is responsible for serving and assisting customers in the selection and purchase of goods and services and/or fuel and fuel products to meet their needs. The Representative provides service in accordance with UFA’s Customer Service Policy and initiates and/or implements corrective action as required to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position will cross-train in multiple functions of the store or site.
Responsibilities:
- Provide prompt, knowledgeable service to customers in-store and over the phone.
- CRM support, including customer management, leads and fulfillment activities, as required.
- Perform accurate cash...