Customer Service Advisor - Adult Learning

6 Month Contract With A Local Authority Job Purpose To provide a high-quality, customer-focused service to learners, staff, partners, and prospective customers of the Adult Learning Service. Acting as the first point of contact, the role is responsible for handling enquiries, supporting learner enrolment, maintaining accurate records, and providing administrative support to ensure the efficient delivery of adult learning programmes. Key Responsibilities Act as the first point of contact for all learner and stakeholder enquiries via telephone, email, written correspondence, and face-to-face interactions. Provide accurate information and advice on available learning opportunities and signpost learners to appropriate services and providers. Deliver a professional reception service, welcoming learners and visitors and responding to requests for information. Support the learner enrolment process, including assisting with application forms, processing enrolments, collecting fees, issuing rec...