Customer Service Advisor - Full-time (Shatin Store)

Your Purpose

At Decathlon, great service is our sport. As a Customer Service Advisor, you are the front-line expert who handles transactions, returns, complaints, and delivers a smooth, joyful experience to every user.

What You’ll Be Doing

• Own the cashier and service desk zone
• Manage returns, refunds, exchanges, and resolve user issues
• Support Click & Collect, eCommerce, and Delivery services
• Keep track of cash handling accuracy and systems updates
• Collaborate with teammates during store opening/closing
• Take part in layout, stock, and omnichannel service operations

Requirements

• Friendly, calm, and solution-focused in your approach
• Good communication skills and enjoy working with people
• Detail-orie...