Customer Service Advocate for Telecommunications
Commission for Complaints for Telecom-television Services • Remote, Canada
Role Description
Enhance customer interactions as a Customer Service Advocate in telecommunications. Use your strong communication skills and customer focus to navigate complaint resolution effectively.
We invite interested candidates to join our talent pool for future Customer Service Representative positions. Your key role will involve guiding customers through processes, displaying empathy, and solving problems professionally. Strong listening skills and the ability to manage confidential information are essential.
Key Responsibilities:
• Handle incoming calls and written customer inquiries
• Explain processes and provide complaint updates
• Assess complaints for alignment with our services
• Safeguard confidential information with tact
• Ensure a fair and responsive customer experience
Requirements:
• Minimum 1 year of relevant customer service experience
• Completion of high school or equivalent education
• Proficiency in Windows and MS Office tools
• Bilinguali...
We invite interested candidates to join our talent pool for future Customer Service Representative positions. Your key role will involve guiding customers through processes, displaying empathy, and solving problems professionally. Strong listening skills and the ability to manage confidential information are essential.
Key Responsibilities:
• Handle incoming calls and written customer inquiries
• Explain processes and provide complaint updates
• Assess complaints for alignment with our services
• Safeguard confidential information with tact
• Ensure a fair and responsive customer experience
Requirements:
• Minimum 1 year of relevant customer service experience
• Completion of high school or equivalent education
• Proficiency in Windows and MS Office tools
• Bilinguali...