Customer Service Agent 1-Term-Belleville

Summary/Purpose

Position Description & Qualifications

Provides information and assistance related to Driver Examination services.

Assesses applicants’ identity documents for validity.

Key Responsibilities

• Provides excellent customer service during the delivery of all Driver Examination Services.
• Providing information and assistance to applicants for all classes of licences.
• Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
• Adheres to all Ministry and operational confidentiality requirements.
• Set up headsets for class M road tests, i.e., replace ear plugs, test radio volumes and ensure the radios are secure on applicant, if applicable.
• Ensuring vehicle maintenance prior to examination, if applicable.
• To safely drive the observation car while the Driver Ex...