Customer Service Agent 2-PT-Owen Sound
Serco • Owen Sound, Canada
Role Description
**Position Description & Qualifications**
**SUMMARY/PURPOSE:**
+ Evaluates an applicant’s eligibility to apply for an Ontario Driver’s Licence.
+ Assesses applicants’ identity documents for validity.
+ Provides information and assistance related to Driver Examination services.
+ To ensure the fair and proper issuance of an Ontario Driver’s Licence.
**KEY RESPONSIBILITIES:**
+ Provides excellent customer service during the delivery all Driver Examination Services.
+ Providing information and assistance to applicants for all classes of licences.
+ Reviewing applicant information to determine eligibility for a variety of classes of licences.
+ Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.
+ Scheduling and dispatching road tests and issuing temporary licences.
+ Collecting fees for a variety of transactions.
+ Investigating problems or errors on the drive...
**SUMMARY/PURPOSE:**
+ Evaluates an applicant’s eligibility to apply for an Ontario Driver’s Licence.
+ Assesses applicants’ identity documents for validity.
+ Provides information and assistance related to Driver Examination services.
+ To ensure the fair and proper issuance of an Ontario Driver’s Licence.
**KEY RESPONSIBILITIES:**
+ Provides excellent customer service during the delivery all Driver Examination Services.
+ Providing information and assistance to applicants for all classes of licences.
+ Reviewing applicant information to determine eligibility for a variety of classes of licences.
+ Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.
+ Scheduling and dispatching road tests and issuing temporary licences.
+ Collecting fees for a variety of transactions.
+ Investigating problems or errors on the drive...