Customer Service Agent at Serco Canada
Serco • walkerton, Canada
Role Description
Become a Customer Service Agent with Serco Canada, helping applicants navigate the Ontario driver's licence process. Provide vital support, assess eligibility, and ensure smooth testing experiences.
At Serco Canada, the Customer Service Agent evaluates applications and verifies identity documents. You will provide assistance for various licence classes, conduct vision tests, and manage road test scheduling. Your role is crucial in aiding customers while complying with safety regulations and company policies.
Key Responsibilities:
• Deliver excellent customer service for driver examination services
• Assist applicants with information on licence classes
• Conduct vision screening and knowledge testing
• Schedule road tests and issue temporary licences
• Investigate driver record issues and initiate corrections
Requirements:
• Valid Ontario Class G driver’s licence
• Completed Customer Service Agent training program
• Two years’ customer service experienc...
At Serco Canada, the Customer Service Agent evaluates applications and verifies identity documents. You will provide assistance for various licence classes, conduct vision tests, and manage road test scheduling. Your role is crucial in aiding customers while complying with safety regulations and company policies.
Key Responsibilities:
• Deliver excellent customer service for driver examination services
• Assist applicants with information on licence classes
• Conduct vision screening and knowledge testing
• Schedule road tests and issue temporary licences
• Investigate driver record issues and initiate corrections
Requirements:
• Valid Ontario Class G driver’s licence
• Completed Customer Service Agent training program
• Two years’ customer service experienc...