Customer Service Agent - Bilingual Role
Marcone Supply • vaughan, Canada
Role Description
Support Marcone Appliance as a Bilingual Customer Service Agent, responding to customer inquiries and processing orders effectively. Leverage your skills in both English and French communication.
This position emphasizes fostering strong relationships with customers by addressing their needs promptly and professionally. You will be responsible for managing inquiries, educating customers, and ensuring a high level of service quality. A keen understanding of MS Office and problem-solving skills are vital for success in this role.
Key Responsibilities:
• Process inquiries and requests regarding products
• Handle customer orders, both in stock and special
• Identify and resolve customer issues swiftly
• Maintain accurate call logs and reports
• Foster strong partnerships with clients through upselling
Requirements:
• Completed High School Diploma or GED
• Bilingual proficiency in English and French
• At least 2 years of call center background
• Familiari...
This position emphasizes fostering strong relationships with customers by addressing their needs promptly and professionally. You will be responsible for managing inquiries, educating customers, and ensuring a high level of service quality. A keen understanding of MS Office and problem-solving skills are vital for success in this role.
Key Responsibilities:
• Process inquiries and requests regarding products
• Handle customer orders, both in stock and special
• Identify and resolve customer issues swiftly
• Maintain accurate call logs and reports
• Foster strong partnerships with clients through upselling
Requirements:
• Completed High School Diploma or GED
• Bilingual proficiency in English and French
• At least 2 years of call center background
• Familiari...