Customer Service Agent - Englishor Above (Bogotá)

Bilingual Customer Service Representative - English B2+ Monday to (rotating Saturdays)

Office hours (day time) USA Client Time zone CST

Onsite - Dirección: CRA Q OFICINA 306 EDIFICIO ZIMMA, Bogota

We are Sworkz, a nearshoring company headquartered in Miami, FL. with operations in Colombia. Launched in November 2021, our long-term goal is to match US businesses’ growth with positive impact. In Sworkz you'll find more than a workplace! We promote a creative environment where all ideas are welcome, leaders are eager to help you grow and co-workers will support you every step of the way.

Responsibilities

• Manage incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/custo...