Customer Service Associate – Enterprise Support – Bengaluru

Job Description:

About the Role
You’ll assist customers with enterprise service enquiries, document interactions in internal systems, and follow resolution pathways with accuracy. The customer service associate role requires strong communication, patience, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities

• Respond to customer enquiries via phone, email, or chat with clear, timely information.
• Address concerns, process requests, and provide updates accurately.
• Maintain detailed CRM documentation for every interaction.
• Collaborate with internal teams when cases require additional investigation.
• Provide clear guidance on service steps, troubleshooting, or process expectations.
• Ensure interactions reflect professionalism and Fusion CX’s standards of customer care. Responsibilities may evolve based on business needs.

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