Customer Service (Automotive)

Overview

Ensure customer satisfaction through the timely management of their requirements, optimize internal operations, and maintain long-term relationships with customers under Rosenberger's culture and values guidelines.

Responsibilities

• Answer customer’s needs in time.
• Provide solutions to the customer’s requirements.
• Work in an interdisciplinary manner with other departments to solve customer’s requirements.
• Update information proactively to customer.
• Achieve customer service processes.
• Maintain accurate records of customer interaction.
• Maintain customer’s trust through excellent support and problem solving.
• Effective communication.
• Analytical skills.
• Problem solving.
• Commitment to customer service excellence.
• Interpersonal skills to collaborate with team members.
• EDI / Customer’s Portals.
• Basic principles of environmental and leg...