Customer Service Concierge at Holt Renfrew
Holt Renfrew • vancouver, Canada
Role Description
Elevate client experiences as a Concierge at Holt Renfrew, focusing on customer service and online shopping support. Engage with luxury brands in a collaborative environment.
As a Concierge at Holt Renfrew, you will deliver exceptional service by acting as an ambassador for our clients. This position requires a strong focus on assisting with in-store pickups, online returns, and maintaining compliance with privacy regulations. Your role will support the sales floor, resolve customer inquiries swiftly, and uphold our commitment to excellence and community involvement.
Key Responsibilities:
• Provide excellent customer service to clients
• Assist with online shopping and in-store pickups
• Educate clients on the valet program
• Respond to inquiries within 24 hours
• Participate in store events and manage RSVPs
Requirements:
• High school diploma required
• Prior experience in customer service
• Proficient with Word, Excel, and Outlook
• Knowledgeable a...
As a Concierge at Holt Renfrew, you will deliver exceptional service by acting as an ambassador for our clients. This position requires a strong focus on assisting with in-store pickups, online returns, and maintaining compliance with privacy regulations. Your role will support the sales floor, resolve customer inquiries swiftly, and uphold our commitment to excellence and community involvement.
Key Responsibilities:
• Provide excellent customer service to clients
• Assist with online shopping and in-store pickups
• Educate clients on the valet program
• Respond to inquiries within 24 hours
• Participate in store events and manage RSVPs
Requirements:
• High school diploma required
• Prior experience in customer service
• Proficient with Word, Excel, and Outlook
• Knowledgeable a...