Customer Service Instant Return Representative
The Hertz Corporation • Halifax, Canada
Role Description
**Wage:** $17.50 per hour
**Job Description:**
The full time summer **Instant Return Representative** is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.
**Responsibilities:**
+ Providing exemplary customer service by managing the vehicle return process in compliance with Hertz’s policies and procedures.
+ Resolving customer service concerns and issues professionally and effectively.
+ Inspecting the returning vehicle, recording any new damage, and completing the required documentation.
+ Collecting damage costs for minor damages as outlined by company policy and procedures.
+ Driving continuous improvement by communicating customer feedback to team and engaging in action planning to improve...
**Job Description:**
The full time summer **Instant Return Representative** is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.
**Responsibilities:**
+ Providing exemplary customer service by managing the vehicle return process in compliance with Hertz’s policies and procedures.
+ Resolving customer service concerns and issues professionally and effectively.
+ Inspecting the returning vehicle, recording any new damage, and completing the required documentation.
+ Collecting damage costs for minor damages as outlined by company policy and procedures.
+ Driving continuous improvement by communicating customer feedback to team and engaging in action planning to improve...