Customer Service Lead: End-to-End Orders & Team Leadership

Novartis is seeking a Customer Service Lead based in Bogotá, Colombia. In this pivotal role, you will lead a team of analysts and oversee the entire customer order journey, ensuring accuracy and service excellence.

The ideal candidate will have a Bachelor's degree in business administration or related fields, ideally with 3 to 5 years of experience in customer service. The role requires fluency in both Spanish and English.

This position emphasizes collaboration across teams, continuous improvement, and an inclusive work environment.