Customer Service Rep - CR

• Follows procedures and guidelines to provide service to customers in a timely manner.

Essential Duties & Responsibilities Required

• Provides the highest level of customer service at all times to internal and external customers (20%)

• Creates follow-ups with customers in order to provide the best customer experience. (20%)

• Identifies issues that need escalation and passes on to the appropriate person. (15%)

• Performs additional duties as assigned (15%)

• Follows department guidelines for methods of research and accuracy. (5%)

• Maintains notes in appropriate systems. (5%)

Other Duties & Responsibilities:

• Meets attendance and punctuality standards

Qualifications, Required Knowledge Skills & Abilities and Working Conditions