Customer Service Representative Bi-Lingual - Mexico City

At Zamora Company, we believe customer service is at the heart of our success. A strong Customer Service Representative not only builds customer loyalty but also strengthens our reputation and helps grow our brand.

JOB BRIEFING / RESUMEN DEL PUESTO

As a Customer Service Representative, you’ll be the voice and face of Zamora Company. You’ll interact directly with our customers, providing exceptional service, solving problems, and creating positive experiences. Our team members are known for being friendly, courteous, and professional — always putting the customer first.

In this role, you’ll:

• Serve as the first point of contact for customer and consumer inquiries
• Take personal ownership of each interaction, from start to finish
• Handle non-scripted calls with confidence and care
• Provide timely updates and support to both internal and external customers
• Represent Zamora with a positive, solutions-focused ...