Customer Service Representative (Bilingual)
Graymont Limited • brossard, Canada
Role Description
Become a key player in customer satisfaction as a bilingual Customer Service Representative. Ensure effective order processing and communicate across various teams to support customer needs.
This position calls for a proactive individual with 3-5 years of customer service experience, fluency in English and French, and knowledge of logistics coordination. You will handle customer inquiries, aid in order fulfillment, and contribute to service improvements while maintaining accurate records in Salesforce. Your effective communication skills will bridge gaps between customers and internal teams.
Key Responsibilities:
• Serve as the primary contact for customer inquiries
• Collaborate with sales and logistics for smooth order flow
• Address and follow up on customer complaints
• Share insights to enhance customer service processes
• Support team training and maintenance of standard procedures
Requirements:
• Associate degree or diploma in a relevant field
• 3-5...
This position calls for a proactive individual with 3-5 years of customer service experience, fluency in English and French, and knowledge of logistics coordination. You will handle customer inquiries, aid in order fulfillment, and contribute to service improvements while maintaining accurate records in Salesforce. Your effective communication skills will bridge gaps between customers and internal teams.
Key Responsibilities:
• Serve as the primary contact for customer inquiries
• Collaborate with sales and logistics for smooth order flow
• Address and follow up on customer complaints
• Share insights to enhance customer service processes
• Support team training and maintenance of standard procedures
Requirements:
• Associate degree or diploma in a relevant field
• 3-5...