Customer Service Representative - Bilingual
Makita Corporation • whitby, Canada
Role Description
Join Makita as a Bilingual Customer Service Representative, where your ability to communicate in French and English will enhance customer interactions. Enjoy a balanced work life while contributing to team objectives.
In this role, you'll be responsible for managing customer inquiries through calls and CRM software. You will process orders, handle billing questions, and resolve issues efficiently while ensuring compliance with company procedures. Strong communication and critical thinking skills are essential to succeed in this customer-facing position.
Key Responsibilities:
• Answer customer calls regarding orders and inquiries
• Process returns and credits accurately and promptly
• Verify pricing adherence to company policies
• Apply promotions consistently according to guidelines
• Support other departments when required
Requirements:
• Minimum two years customer service experience
• A high school diploma or equivalent
• Fluent in English and French,...
In this role, you'll be responsible for managing customer inquiries through calls and CRM software. You will process orders, handle billing questions, and resolve issues efficiently while ensuring compliance with company procedures. Strong communication and critical thinking skills are essential to succeed in this customer-facing position.
Key Responsibilities:
• Answer customer calls regarding orders and inquiries
• Process returns and credits accurately and promptly
• Verify pricing adherence to company policies
• Apply promotions consistently according to guidelines
• Support other departments when required
Requirements:
• Minimum two years customer service experience
• A high school diploma or equivalent
• Fluent in English and French,...