Customer Service Representative

At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know‑how to push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.

Your Role:

Responsibilities

• Be customer obsessed.
• Manage each call interaction with the customer’s satisfaction as your number one priority.
• Identify customer needs, clarify information, research every issue, and provide solutions.
• Inform customers by explaining procedures; answering questions; providing information.
• Always provide correct information to the customer. Listen carefully to understand the true customer question.
• Show empathy and respect with ...