Customer Service Representative

JOB DUTIES:

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk‑in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non‑contract customer pricing to meet customer demands based on competition, while maximizing profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and driving process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• Responsible for sourcing products in branch inventory, distribution center inventory, or supplier inventory.
• Determines the most cost‑effective shipping method for customer orders.
• Partners with Account Representatives to ...