Customer Service Representative / Data Analyst

Customer Service Representative / Data Analyst

As a Customer Service Representative / Data Analyst , you will be responsible for managing day-to-day customer inquiries while also collecting, analyzing, and reporting on key data metrics. This hybrid role is ideal for someone who is both people-focused and data-driven—comfortable solving customer issues while uncovering insights to support business decisions.

Customer Service (50%)

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and explaining the best solution.
• Document customer interactions in the CRM system.
• Identify recurring issues and escape to the appropriate teams.
• Assist with onboarding new customers and providing product or service guidance.

Data Analysis (50%)

• Collect...