Customer Service Representative (Finance) (Telework/Hybrid)
Radio-Canada • ottawa, Canada
Role Description
Position Title Customer Service Representative (Finance) (Telework/Hybrid)
Status Of Employment Temporary Long-Term (Fixed Term)
Work Schedule Full time
Primary Location 181 Queen Street, Ottawa, Ontario, K1P 1K9
Language Requirements Fluent in English and French; assessed proficiency in reading, speaking, and writing at advanced to intermediate levels as specified.
Additional Information The role is temporary, effective until April 2027. This is a hybrid work arrangement; schedules will be discussed with the hiring manager.
Key Responsibilities
- Manages customer interactions received by phone, email, and other channels.
- Logs each interaction in the ticketing system and documents all key actions and final resolution.
- Provides accurate, valid, and complete information using appropriate methods and tools.
- Assigns tickets to appropriate support...