Customer Service Representative

Client Success RepresentativeQuick description:Client Success Representative AProject Manager or Scrum Masterwith aComputer Science or related degreeand2–3 years of experience, who thrives in client-facing environments and brings strong organizational, operational, and communication skills to the table.Details:Purpose and Key ResponsibilitiesThe Client Success Executive serves as the operational backbone of client engagements, ensuring smooth execution across financial, logistical, and delivery-related processes.This role is pivotal in maintaining client satisfaction, mitigating risks, and identifying growth opportunities by coordinating internal teams and aligning client expectations with delivery capabilities and with ownership, to know all about the account and delivery, etc.
)Client Relationship & Health MonitoringConduct and document Client & Team Health ChecksKnow, own, and manage all risksAttend and collaborate with the CSU lead on Quarterly Business Reviews (QBRs)Growth ...