Customer Service Representative in Edmonton
WCB Alberta • edmonton, Canada
Role Description
Elevate your customer service career as an Employer Account Services Representative II in Edmonton, Alberta. Provide top-notch support while educating clients on Workers Compensation policies.
This full-time, temporary role focuses on effectively understanding employer needs and resolving inquiries promptly. You will address account discrepancies while providing in-person assistance at the front counter. The position combines educational outreach with problem-solving to ensure compliance with the WCB Act and uphold employee rights.
Key Responsibilities:
• Address general inquiries and resolve account discrepancies
• Communicate resolutions and changes affecting accounts
• Process Employer Annual Return Reporting effectively
• Educate stakeholders on services and online applications
• Collect premiums and manage account closures
Requirements:
• Minimum three years of experience in an office setting
• Post-secondary education in Business or Finance preferred...
This full-time, temporary role focuses on effectively understanding employer needs and resolving inquiries promptly. You will address account discrepancies while providing in-person assistance at the front counter. The position combines educational outreach with problem-solving to ensure compliance with the WCB Act and uphold employee rights.
Key Responsibilities:
• Address general inquiries and resolve account discrepancies
• Communicate resolutions and changes affecting accounts
• Process Employer Annual Return Reporting effectively
• Educate stakeholders on services and online applications
• Collect premiums and manage account closures
Requirements:
• Minimum three years of experience in an office setting
• Post-secondary education in Business or Finance preferred...