Customer Service Representative [Mezzanine]

Responsibilities

• Responsible for establishing the first contact with the customer.
• Provides committed delivery dates for the requested product.
• Provides quotations and official pricing to customers according to contracts and/or negotiated prices.
• Receives customer orders.
• Provides updates and reschedules delivery dates.
• Collects customer satisfaction information and conducts service surveys.
• Provides and follows up on committed delivery dates.
• Performs forecast analysis for account managers.
• Manages internal company processes related to shipments.
• Maintains and builds good relationships with internal and external customers.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, or Engineering.
• Minimum of 2 years of experience in a similar position.
• Proactive and dynamic.
• Advanced knowledge of Micro...