Customer Service Representative
Grupo Tecma • saltillo, Mexico
Role Description
Position SummaryThe Customer Service Representative is responsible for providing exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.
This position serves as the primary point of contact for customers and plays a key role in maintaining positive customer relationships.QualificationsEducation: Bachelor's degree required.ExperienceMinimum 1–3 years of experience in customer service, customer support, or a related role.Experience working in a fast-paced environment preferred.Skills & CompetenciesExcellent verbal and written communication skills.Strong problem-solving and conflict-resolution abilities.Customer-focused mindset with a professional and positive attitude.Proficiency in Microsoft Office Suite and CRM systems.Strong organizational and multitasking skills.Ability to work independently and as part of a team.Attention to detail and accuracy.Preferred Qualificatio...