Customer Service Representative

What is the Opportunity?

The Customer Service Representative (CSR) with the RCM Certificate Program will work both independently and in collaboration with team members and internal departments to appropriately manage customer expectations with diplomacy and tact, providing a superior customer service experience. The CSR team is responsible for the organization’s front‑line interactions with customers for a number of departments, primarily the Certificate Program (Examinations); but also for Teacher Certification, Digital Learning, the online Bookstore, and the Smart Start international programs. Service is offered in English (spoken/written), French (spoken/written), Mandarin (spoken), and Cantonese (spoken).

Main Duties & Responsibilities

• Handle inbound telephone inquiries/concerns.
• Respond to e‑mailed/mailed inquiries/concerns.
• Respond to live chat inquiries/concerns.
• Maintain communications logs of customer inquir...