Customer Service Specialist At Iron Systems Toronto

Overview

Elevate your career as a Customer Service Specialist with Iron Systems, where you'll provide 24x7 support and enhance customer satisfaction. Flexibility in working hours, including morning, evening, and night shifts, is essential. As part of Iron Systems, you will manage customer service operations, ensuring service levels are met across global programs.

Responsibilities

• Manage the company's global customer care operations
• Monitor support cases to meet Service Level Agreements
• Coordinate with vendors for SLA compliance
• Oversee day-to-day command center operations
• Maintain accurate customer service metrics and logs

Qualifications

• Solid verbal and written communication skills
• Analytical mindset for problem-solving
• Willingness to work versatile shifts in a 24x7 workplace
• Ability to meet deadlines and manage paperwork accurately
• Commitment to main...