Customer Service Specialist ( Call Center)
Xtransfer • mexico, Mexico
Role Description
Key Responsibilities
- Respond to customer inquiries in real time via online chat, phone, email and other channels, handle multiple concurrent conversations efficiently, and quickly diagnose and identify customer issues.
- Provide standardized solutions strictly in accordance with knowledge bases and SOPs, and complete issue escalation and collaborative processing as required.
- Record customer communication details and handling procedures completely and accurately, ensuring standardized tickets and closed‑loop issue resolution.
- Cooperate proactively with team tasks and adapt to the working pace and service standards of customer service.
- Education & Experience: College degree or above; over 1–2 years of work experience, including at least 1 year of phone‑based customer service experience.
- Language Skills: Native or fluent in Spanish; fluent in spoken and written English.
- Core Competencies: Fast...