Customer Service Specialist

OverviewIlnia is seeking a Customer Support Expert to oversee our day-to-day workflows, manage complex cross-functional initiatives, and ensure we deliver exceptional experiences to our customers.
This is a critical role for someone who excels in customer service, team leadership, and operational execution.While prior experience in the luxury or watch space is preferred, it's not required.
What matters most is that you're a customer support expert with a proven track record managing operations and leading teams in fast-paced environments.ResponsibilitiesOversee all daily operations, ensuring workflows are efficient, consistent, and aligned with company goalsParticipate with the customer support team, ensuring high-quality responses, fast resolution times, and proactive serviceResolve high-priority issues, including escalated customer concerns and operational blockersWork closely with logistics, product, and sales teams to streamline coordination and process flowMonitor KPIs ...