Customer Service Specialist Ii

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services.
They may promote and sell our company's products or services as well as investigate and resolve customer complaints.
A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
**What your background should look like**:
- Ensures all responses follow approved company guidelines
- Duties and tasks are more complex and less routine
- May creatively adapt procedures, techniques, and/or equipment to meet job requirements
- Handling customer concerns by providing appropriate solutions and alternatives, and then following up to ensure resolution
- Resolve, pri...