Customer Service Specialist in Title Insurance
FCT • oakville, Canada
Role Description
Become a key player in customer satisfaction as a Customer Service Specialist focused on title insurance. This role involves processing orders and assisting clients through phone, fax, and internet inquiries.
As a Customer Service Specialist, you will manage inquiries related to title insurance while ensuring all clients receive outstanding support. Your experience in a call center and knowledge of legal processes will enable you to provide accurate information and advice. Collaborating with various internal departments, expect to educate customers on FCT products while maintaining professionalism.
Key Responsibilities:
• Handle inbound and outbound customer service calls
• Process title insurance orders via phone, fax, and internet
• Advise lawyers on specific file issues
• Educate clients on title insurance products
• Maintain updated knowledge of policies and processes
Requirements:
• 2-3 years of customer service experience in a call center
• Real Esta...
As a Customer Service Specialist, you will manage inquiries related to title insurance while ensuring all clients receive outstanding support. Your experience in a call center and knowledge of legal processes will enable you to provide accurate information and advice. Collaborating with various internal departments, expect to educate customers on FCT products while maintaining professionalism.
Key Responsibilities:
• Handle inbound and outbound customer service calls
• Process title insurance orders via phone, fax, and internet
• Advise lawyers on specific file issues
• Educate clients on title insurance products
• Maintain updated knowledge of policies and processes
Requirements:
• 2-3 years of customer service experience in a call center
• Real Esta...