Customer Service Specialist

Canada Life • London, Canada

Location London, Ontario
Job Type Full-time
Posted March 11, 2026

Role Description

Job Description

Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types. In this role you’ll contribute to the effective record-keeping and reporting for GRS customers. You must become proficient with the Group Pension Administration System (GPAS) and GRS processes.

What you will do  

  • Handling plan and member maintenance on GPAS, including data updates, financial transactions and reporting
  • Handling various inquiries, telephone calls etc. from multiple audiences
  • The daily management of a block of business
  • Fostering relationships with plan administrators, brokers, advisors and plan members
  • Handling sensitive and complex issues in a timely and accurate manner

    • Based on your assignment within GRS you will be specifically accountable for one or ...

    Ready to Apply?

    Apply for this Position