Customer Service Supervisor
Thermo Fisher Scientific • Lagunilla, Costa Rica
Role Description
:Lead a team of customer service representatives in complex administration tasks, order management, quotations, master data, and invoicing. Ensure the success of daily team operations. Solve complex customer needs and handle user problems by coordinating with other teams. Communicate cross-functionally with departments such as Finance, Logistics, Warehouse, Technical Service, Regulatory, Legal, Sales, Marketing, and Quality Systems. Ensure Key Performance Metrics for Customer Services are met. Support strategies to foster customer dedication and achieve high customer happiness scores. Collaborate with Sales to improve the customer experience by providing appropriate mentorship. Lead key projects to support local and corporate initiatives. Identify and implement improvement opportunities in systems, processes, and tools. Coordinate the management of customer-related data within ERP systems. L...