Customer Service (Supply Chain)

Ensure the timely delivery of the product to customers, obtaining their satisfaction and achieving organizational objectives: OTD, DQ, LV.

• Review firm orders in JDE by customer for timely shipment.
• Review JDE errors and their correction so that firm orders that arrive via EDI are reflected correctly.
• Generate file of IMI network customer orders in the original format, for preparation and shipment.
• Generate JDE reports per customer by part number and due date.
• Support in the follow-up of the shipment of ASNs to customers.
• Coordinate with production planning the manufacture of products for shipment on time.
• Implement improvements to current processes to make flow more efficient.
• Provide support to the different areas of the organization in activities that ensure customer satisfaction.