Customer service support
Smurfit Westrock Packaging Solutions • guadalupe, Mexico
Role Description
The position:
You will be responsible for handling customer inquiries in an effective and professional manner. This includes capturing and following up on customer orders, as well as responding to phone calls, emails and chat messages, providing solutions and assistance as needed.
We value empathy and customer focus.
Responsibilities:
- Place sales orders for direct shipments. - Tracking of pending orders in the system. - Daily and periodic invoicing. - Review and maintain sales order report. - Manage the record of stocking agreements.
Requirements:
You will be responsible for handling customer inquiries in an effective and professional manner. This includes capturing and following up on customer orders, as well as responding to phone calls, emails and chat messages, providing solutions and assistance as needed.
We value empathy and customer focus.
Responsibilities:
- Place sales orders for direct shipments. - Tracking of pending orders in the system. - Daily and periodic invoicing. - Review and maintain sales order report. - Manage the record of stocking agreements.
Requirements: