Role Description
Description
Customer Relationship Management
Act as the first point of contact for customers for ongoing business, operational, and application-related needs.Build and maintain trusted relationships with customer stakeholders at operational, technical, and leadership levels.Understand customer objectives, success criteria, and operational context.Lead regular customer engagements, including monthly touchpoints and periodic business reviews.Customer Success & Retention
Own customer health, satisfaction, and retention outcomes for assigned accounts.Monitor usage, adoption, and engagement trends to ensure sustained value realization.Proactively identify adoption risks and coordinate mitigation plans with internal teams.Support renewals by ensuring strong relationships, active usage, and customer satisfaction.Implementations & Onboarding
Lead or contribute to new customer impl...