Customer Success Manager At Insurity Quebec City

Drive customer satisfaction at Insurity as a Customer Success Manager. Engage with medium to large commercial carriers to enhance relationships and product usage effectively.

In this senior role, you'll be integral to the Customer Success Team, focusing on relationship management and ensuring clients maximize their investment in Insurity's Decisions Suite. With customer advocacy at the forefront, you'll liaise between customers and internal teams, conducting business reviews and educating customers on features and advantages of Insurity products.

Key Responsibilities

• Manage and grow customer relationships while being their primary contact
• Conduct regular business reviews to align on strategic objectives
• Monitor customer satisfaction and address issues proactively
• Educate clients on the platform features and advantages
• Lead meetings and ensure follow-up on action items

Requirements

• 3 years ...