Customer Success Manager for AI Solutions
Workday • vancouver, Canada
Role Description
Elevate customer satisfaction with Workday as a Customer Success Manager specializing in AI-driven Contract Lifecycle Management (CLM). This hybrid role focuses on client engagement and adoption strategies tailored to unique customer needs.
In this specialized role, you will collaborate closely with the Workday account team to cultivate customer relationships and enhance adoption of CLM solutions. You’ll design structured success plans and lead proactive customer engagements aimed at achieving strategic milestones. Your expertise will influence long-term customer success through meaningful partnership and support.
Key Responsibilities:
• Serve as a strategic partner guiding workflow redesign
• Design structured success and adoption plans tailored to clients
• Lead onboarding and value realization engagements
• Use data and feedback to prioritize customer success efforts
• Collaborate with cross-functional teams to ensure cohesive delivery
Requirements:
• 5+ y...
In this specialized role, you will collaborate closely with the Workday account team to cultivate customer relationships and enhance adoption of CLM solutions. You’ll design structured success plans and lead proactive customer engagements aimed at achieving strategic milestones. Your expertise will influence long-term customer success through meaningful partnership and support.
Key Responsibilities:
• Serve as a strategic partner guiding workflow redesign
• Design structured success and adoption plans tailored to clients
• Lead onboarding and value realization engagements
• Use data and feedback to prioritize customer success efforts
• Collaborate with cross-functional teams to ensure cohesive delivery
Requirements:
• 5+ y...