Customer Success Specialist (Healthcare AI)
Hire Overseas • Mexico, Mexico
Role Description
We're looking for a Customer Success Specialist with a senior executive assistant or high-ownership operations background to support live AI deployments for an early-stage healthcare AI company. This role is built for someone who is exceptionally organized, communicates with precision, and takes ownership of problems before anyone asks them to.
You will review AI-generated call transcripts and text messages, flag quality issues and edge cases, and escalate to customers and internal teams with clear, structured communication. The volume is high, the timelines are tight, and the role rewards the kind of person who notices what is wrong before it becomes a problem and communicates it in a way that makes resolution easy.
Why You'll Want to Join
- You will be paid in USD (bi-monthly: every 15th and 30th)
- Paid Time Off in accordance with company policy
- Observance of Holidays per comp...