Customer Success Specialist

Role: Customer Success Specialist Location : Kochi, Kerala, India Mode: Full Time Liaison Scope: Product Development Team, Engineering, External Vendors, and University Stakeholders Purpose of the Role This role serves as a specialist support function bridging pedagogical success and technical infrastructure. You will be responsible for ensuring that the Learning Experience Platform (LXP) remains seamlessly integrated, licensed, and optimized for educational institutions. The role focuses on supporting Technical Operations, coordinating Vendor Management for software licensing, and facilitating Partner Integrations to maintain a reliable and scalable digital ecosystem. As a dedicated and enthusiastic Customer Success Specialist, you will play a pivotal role in enhancing customer satisfaction and improving platform adoption through effective support, communication, collaboration, and delivery. 3. Key Responsibilities A. Technical Operations & Vendor Management Licensing & Procurement: A...