Customer Support Agent (Software) [#4912]

Alteo is looking for a Customer Support Agent (Software) for a permanent position based in Montreal.

*** Hybrid work: 2 days in the office/week ***

Responsibilities

• Respond to user calls and emails (technical or software training requests)
• Ensure an impeccable customer experience both in writing and verbally on the phone, in French and English
• Identify, analyze, and resolve issues encountered by clinics to achieve a high level of satisfaction (e.g., slow system, software update problems, error messages, integration of ophthalmic equipment, etc.)
• Become an expert on the various features of our software in order to update and create internal and external documentation for the use of our application
• Involvement in related projects for proactive contact with clinics to ensure optimal use of the software
• Emergency management based on clinic needs

Profile

• 5+ years of experi...